{"id":10,"date":"2021-11-08T16:06:42","date_gmt":"2021-11-08T15:06:42","guid":{"rendered":"https:\/\/madinjantessurmesur.live-website.com\/?page_id=10"},"modified":"2021-11-08T16:06:44","modified_gmt":"2021-11-08T15:06:44","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/madin.fr\/en\/refunds_returns\/","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"<p><\/p>\n\n\n\n<p class=\"has-normal-font-size\"><strong>Conformit\u00e9\u00a0<\/strong><\/p>\n\n\n\n<p>In accordance with Article L.411-1 of the French Consumer Code (\"Code de la Consommation\"), the products and services offered for sale through these GTCs comply with the regulations in force relating to the safety and health of persons, the fairness of commercial transactions and consumer protection. Independently of any commercial guarantee, the Seller remains liable for defects of conformity and hidden defects of the product.&nbsp;<\/p>\n\n\n\n<p>In accordance with Article L.217-4, the seller delivers goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery. He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility.&nbsp;<\/p>\n\n\n\n<p>Conform\u00e9ment aux dispositions l\u00e9gales en mati\u00e8re de conformit\u00e9 et de vices cach\u00e9s (art. 1641 c.&nbsp; civ.), le Vendeur rembourse ou \u00e9change les produits d\u00e9fectueux ou ne correspondant pas \u00e0 la&nbsp; commande. Le d\u00e9faut devra \u00eatre manifeste et ne pas avoir \u00e9t\u00e9 caus\u00e9 par une utilisation ou manipulation inappropri\u00e9e du produit par l\u2019Acheteur. Le remboursement peut \u00eatre demand\u00e9 par mail ou t\u00e9l\u00e9phone. La valeur de l\u2019achat ainsi que le co\u00fbt d\u2019exp\u00e9dition seront rembours\u00e9s \u00e0 l\u2019acheteur par virement bancaire.<\/p>\n\n\n\n<p><strong>Modalit\u00e9s de livraison\u00a0\u00a0<\/strong><\/p>\n\n\n\n<p>Les produits sont livr\u00e9s \u00e0 l&rsquo;adresse de livraison qui a \u00e9t\u00e9 indiqu\u00e9e lors de la commande et dans&nbsp; les d\u00e9lais indiqu\u00e9s. Ces d\u00e9lais ne prennent pas en compte le d\u00e9lai de pr\u00e9paration de la commande.&nbsp;S\u2019il arrive que lors d\u2019une commande de jante, un des sous-\u00e9l\u00e9ments n\u00e9c\u00e9ssaires \u00e0 sa production soit indisponible, il se peut que le d\u00e9lai de livraison soit prolong\u00e9 d\u2019une dur\u00e9e qui sera pr\u00e9cis\u00e9e par le Vendeur. Si l\u2019Acheteur n\u2019accepte pas le d\u00e9lai, le Vendeur proposera une alternative \u00e0 l\u2019Acheteur. Si l\u2019Acheteur la refuse, la commande sera annul\u00e9e et rembours\u00e9e int\u00e9gralement \u00e0 l\u2019Acheteur. La Lorsque le Client commande plusieurs produits en m\u00eame temps ceux-ci peuvent&nbsp;avoir des d\u00e9lais de livraison diff\u00e9rents&nbsp;: en cas, le Vendeur prendra contact avec l\u2019Acheteur afin de d\u00e9terminer l\u2019option choisie. Si des exp\u00e9ditions diff\u00e9rentes sont souhait\u00e9es, le Vendeur se r\u00e9serve le droit de facturer la diff\u00e9rence \u00e0 l\u2019Acheteur.<\/p>\n\n\n\n<p>En cas de retard de&nbsp; livraison, le Client dispose de la possibilit\u00e9 de r\u00e9soudre le contrat dans les conditions et modalit\u00e9s&nbsp; d\u00e9finies \u00e0 l\u2019Article L 138-2 du Code de la consommation. Le Vendeur proc\u00e8de alors au&nbsp; remboursement du produit et aux frais \u00ab aller \u00bb dans les conditions de l\u2019Article L 138-3 du Code&nbsp; de la consommation. Le Vendeur met \u00e0 disposition un point de contact t\u00e9l\u00e9phonique (co\u00fbt d\u2019une&nbsp;communication locale \u00e0 partir d\u2019un poste fixe) indiqu\u00e9 dans l\u2019email de confirmation de commande afin d&rsquo;assurer le suivi de la commande. Le Vendeur rappelle qu\u2019au moment o\u00f9 le Client pend&nbsp;possession physiquement des produits, les risques de perte ou d\u2019endommagement des produits lui sont transf\u00e9r\u00e9s. Il appartient au Client de notifier au transporteur toute r\u00e9serves sur le produit&nbsp;livr\u00e9.&nbsp;<\/p>\n\n\n\n<p><strong>Disponibilit\u00e9 et pr\u00e9sentation\u00a0\u00a0<\/strong><\/p>\n\n\n\n<p>If an item is unavailable for a period of more than 20 working days, you will be immediately informed of the foreseeable delivery times and the order for this item may be cancelled on request. The Customer may then request a credit note for the amount of the item or a full refund and cancellation of the order.&nbsp;<\/p>\n\n\n\n<p><strong>D\u00e9lai de r\u00e9tractation\u00a0\u00a0<\/strong><\/p>\n\n\n\n<p>In accordance with the provisions of article L 221-5 of the Consumer Code (\"Code de la Consommation\"), the Buyer has the right to withdraw without giving any reason, within fourteen (14) days from the date of receipt of the order.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Le droit de r\u00e9tractation peut \u00eatre exerc\u00e9 en contactant la Soci\u00e9t\u00e9 par t\u00e9l\u00e9phone ou par mail aux coordonn\u00e9es indiqu\u00e9es sur le site internet. Nous informons les Clients que conform\u00e9ment aux dispositions des&nbsp; articles L. 221-18 \u00e0 L. 221-28 du Code de la consommation, ce droit de r\u00e9tractation ne peut \u00eatre&nbsp; exerc\u00e9 pour les biens confectionn\u00e9s selon les sp\u00e9cifications du consommateur ou nettement personnalis\u00e9s&nbsp;: cela peut \u00eatre le cas pour les voiles de jante ainsi que pour les jantes. En cas d\u2019exercice du droit&nbsp; de r\u00e9tractation dans le d\u00e9lai susmentionn\u00e9, le prix du ou des produits achet\u00e9s et les frais d\u2019envoi&nbsp; seront rembours\u00e9s, les frais de retour restant \u00e0 la charge du Client. Les retours des produits sont&nbsp;\u00e0 effectuer dans leur \u00e9tat d&rsquo;origine et complets (emballage, accessoires, notice \u00e9ventuelle); ils&nbsp; doivent si possible \u00eatre accompagn\u00e9s d\u2019une copie du justificatif d&rsquo;achat. Le remboursement sera effectu\u00e9 par virement bancaire sur le compte stipul\u00e9 par le client.<\/p>\n\n\n\n<p><strong>Article 12: Guarantees&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<p>Conform\u00e9ment \u00e0 la loi, le Vendeur assume les garanties suivantes : de conformit\u00e9 et relative aux&nbsp; vices cach\u00e9s des produits. Le Vendeur rembourse l&rsquo;acheteur ou \u00e9change les produits&nbsp; apparemment d\u00e9fectueux ou ne correspondant pas \u00e0 la commande effectu\u00e9e. Si le produit ne correspond pas aux besoins de l\u2019Acheteur en raison d\u2019informations techniques qui n\u2019auraient pas \u00e9t\u00e9 transmises lors du passage de la commande dans le champ r\u00e9serv\u00e9 \u00e0 cette fin, le Vendeur ne peut \u00eatre tenu responsable. La demande de&nbsp; remboursement doit s&rsquo;effectuer par mail ou par t\u00e9l\u00e9phone et doit d\u00e9montrer de mani\u00e8re claire le caract\u00e8re d\u00e9fectueux du bien ou son manque de conformit\u00e9. Le&nbsp; Vendeur rappelle que le consommateur dispose d&rsquo;un d\u00e9lai de 2 ans \u00e0 compter de la&nbsp; d\u00e9livrance du bien pour agir aupr\u00e8s du Vendeur&nbsp;; qu&rsquo;il peut choisir entre le remplacement&nbsp; et la r\u00e9paration du bien sous r\u00e9serve des conditions pr\u00e9vues par les dispositions susmentionn\u00e9es.&nbsp; Le consommateur peut \u00e9galement faire valoir la garantie contre les vices cach\u00e9s de&nbsp; la chose vendue au sens de l\u2019article 1641 du code civil et, dans cette hypoth\u00e8se, il peut choisir&nbsp; entre la r\u00e9solution de la vente ou une r\u00e9duction du prix de vente (dispositions des articles 1644 du&nbsp; Code Civil).<\/p>\n\n\n\n<p><strong>R\u00e9clamations et m\u00e9diation\u00a0\u00a0<\/strong><\/p>\n\n\n\n<p>If necessary, the Buyer may make any complaint by contacting the company using the following details: by telephone on +33 385577588 or by e-mail at <a href=\"mailto:info@madin.fr\">info@madin.fr<\/a> . &nbsp;&nbsp;<\/p>\n\n\n\n<p>In accordance with the provisions of Art. L. 611-1 to L. 616-3 of the \"Code de la consommation\", the consumer is informed that he\/she may have recourse to a consumer mediator under the conditions laid down in Title I of Book VI of the \"Code de la consommation\".&nbsp;<\/p>\n\n\n\n<p>If the request for a complaint to the Seller's customer service fails, or if there is no response within two months, the consumer may submit the dispute to a mediator who will attempt, in complete independence, to bring the parties together with a view to obtaining an amicable solution.&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>R\u00e9solution du contrat\u00a0<\/strong><\/p>\n\n\n\n<p>The order may be cancelled by the buyer by registered letter with acknowledgement of receipt in the following cases: - delivery of a product that does not comply with the characteristics of the order; - delivery beyond the deadline set at the time of the order or, in the absence of a date, within thirty days of payment; - an unjustified price increase or modification of the product. In these cases, the purchaser may demand reimbursement of the deposit paid plus interest calculated at the legal rate from the date of collection of the deposit.&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Conformit\u00e9\u00a0 Conform\u00e9ment \u00e0 l&rsquo;article L.411-1 du Code de la consommation, les produits et les services offerts&nbsp;\u00e0 la vente au travers des pr\u00e9sentes CGV r\u00e9pondent aux prescriptions en vigueur relatives \u00e0 la&nbsp;s\u00e9curit\u00e9 et \u00e0 la sant\u00e9 des personnes, \u00e0 la loyaut\u00e9 des transactions commerciales et \u00e0 la protection&nbsp; des consommateurs. Ind\u00e9pendamment de toute garantie commerciale, le&hellip;&nbsp;<a href=\"https:\/\/madin.fr\/en\/refunds_returns\/\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Politique en mati\u00e8re de remboursements et de retours<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique en mati\u00e8re de remboursements et de retours - Mad In - Jantes sur-mesure<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/madin.fr\/en\/refunds_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique en mati\u00e8re de remboursements et de retours - Mad In - Jantes sur-mesure\" \/>\n<meta property=\"og:description\" content=\"Conformit\u00e9\u00a0 Conform\u00e9ment \u00e0 l&rsquo;article L.411-1 du Code de la consommation, les produits et les services offerts&nbsp;\u00e0 la vente au travers des pr\u00e9sentes CGV r\u00e9pondent aux prescriptions en vigueur relatives \u00e0 la&nbsp;s\u00e9curit\u00e9 et \u00e0 la sant\u00e9 des personnes, \u00e0 la loyaut\u00e9 des transactions commerciales et \u00e0 la protection&nbsp; des consommateurs. 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